Privacy Statement


Your privacy is very important to us. This privacy policy (this “Privacy Policy”) explains what information JouleShop collects in connection with your use of and other sites or applications that are owned or operated by JouleShop, including JouleShop’s mobile application(s) and social media site(s) (each individually a “Site” and collectively the “Sites”), why we collect this information and how we use the information we collect. This Privacy Policy does not apply to information collected by JouleShop by any means other than through the Sites or information collected by a third party.

You are encouraged to periodically review this Privacy Policy. If you have questions or concerns about our Privacy Policy, please contact JouleShop by emailing

If you do not agree with our policies and practices, you must choose to not use any of the Sites. By accessing or using any Site, you agree to this Privacy Policy. Certain Sites may be subject to additional terms and conditions which may also apply to your information. This Privacy Policy is subject to your agreement to our Terms and Conditions of Use (“Terms of Use”), as applicable.

The Sites are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or through any Site. JouleShop does not knowingly collect personal information from children under 13. If you are under 13, do not use any of the Sites. If JouleShop learns that it has collected or received any personal information from a child under 13 other than in accordance with law, JouleShop will strictly comply with the Children's Online Privacy Protection Act. If you believe we might have any information from or about a child under 13, please contact us by emailing

Information We Collect

JouleShop collects customer information to improve and customize our Sites’ content, layout and services. JouleShop is the sole owner of all of the information, including Personal Information, collected through the Sites (unless otherwise stated on a particular Site).

Customer information that you provide which identifies an individual is considered personal information (“Personal Information”). Personal Information includes individually identifiable information and any associated information (such as (i) a persistent identifier, customer number, MAC or IP address, or other identifier; (ii) device information and operating system; and (iii) demographics, preferences and interests information; when such information is associated with individually identifiable information). Individually identifiable information that we may collect on a Site includes an individual’s first and last name; payment information including credit card numbers; a street, mailing or e-mail address; a personal identifier that reveals an individual’s e-mail address; precise location data; a telephone number; or other unique identifier which may identify you over time. Personal Information includes any information defined as personally identifiable information under applicable law.

Any information you provide that is not Personal Information is considered “Non-Personal Information.” Examples of Non-Personal Information include: (i) information regarding your demographics, preferences, and interests which we may use to to help identify and analyze our target market and generally tailor our Sites and advertisement; and (ii) information about where you go on a Site and certain information about your device (such as your IP address or device ID when not associated with personally identifiable information) which helps us improve and manage our business operations, determine which areas of the Sites are most visited, and provide a quality online shopping experience by recognizing and delivering more of the features, services and products you prefer. JouleShop Sites also use a variety of cookies and other tracking devices to help us make our site more responsive to your needs and web beacons or clear gifs (which are single pixel images) to help us monitor how often a specific page or message is viewed. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

How We Collect Personal Information

We may directly collect Personal Information about you when you purchase a product on a Site, complete or enter any forms through a Site, request to receive marketing and promotional messages, or when you publish or post any User Content (as defined in the Terms of Use) on a Site. Additionally, our Sites may gather certain information automatically as you navigate through a Site. Although this information generally does not consist of Personal Information when collected, it may become Personal Information if it becomes associated with Personal Information.

We may combine the Personal Information we collect with other information we possess to verify, update or complete the information we have about you from time to time.

How We Use Personal Information

You can browse our Sites without providing any Personal Information about yourself. When you submit your Personal Information to us, you are giving us your consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy.

As a policy, JouleShop does not sell, trade or rent your Personal Information to third-parties, unless you have granted us permission to do so. However, JouleShop may combine the Non-Personal Information you provide to JouleShop with information that is publicly available, collected through data collection devices and/or information that is received from JouleShop’s partners, affiliates or other third parties to improve the JouleShop Sites. JouleShop reserves the right to share such aggregate information with third parties for that sole purpose, as well.


            We may use Personal Information and Non-Personal Information to:


  • Provide products and services to you;
  • process your payments;
  • create and manage your account;
  • send you promotional materials and other communications;
  • communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
  • respond to your inquiries;
  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
  • reduce credit risk and manage collections;
  • verify your identity;
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.


We may collect and disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share Personal Information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction.

We may use third-party analytics services on our websites and apps. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our websites and apps. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app.

If you provide feedback or testimonials on the Sites or on JouleShop products or services, we may post this feedback or testimonial, including Personal Information, on the Sites or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.

Your Personal Information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which Personal Information would be transferred as one of the business assets of JouleShop.

We also may use the information in other ways for which we provide specific notice at the time of collection.

Data Security

We have implemented commercially reasonable measures intended to secure your Personal Information from unauthorized access, use, alteration and disclosure in conformance with industry standards. Any orders, including payment and Personal Information submitted as part of an order, are encrypted using SSL technology on our server. Note that we are not responsible for devices, applications, or other programs located on your device or connection which may intercept your information. It is our policy to not send sensitive information, such as a credit card number, via email. Unfortunately, the transmission of information via the internet is not completely secure. Although we strive to protect your Personal Information, we cannot guarantee the security of your personal information that is transmitted to our Site. Any transmission of Personal Information is at your own risk.

Links to Other Websites

Our Sites may contain links to other web sites or applications. We are not responsible for the privacy practices or the content of other web sites.

We may allow third-party advertisers to place ads or other content on our Sites. These third-party advertisers may use cookies or similar tracking technologies to help present the advertisements to you or to help measure the effectiveness of their advertisements. Some advertisers may track your device(s) to attempt to serve ads based on your visits to the Sites and other Sites on the Internet. The use of such technologies is subject to the privacy policies of the third-party advertisers and is not covered by this Privacy Policy. As a result, if you respond to any such third-party advertisers by clicking on the advertisements and/or visiting their Sites or the Sites of any other third party, be sure to evaluate their privacy policies before providing them any of your information. To opt-out of a third party’s use of cookies; you must visit such third party’s Sites and follow its specified opt-out procedures or block all cookies.

Accessing, Changing, or Requesting Removal of Your Information

If at any time you would like to request access to or change any Personal Information that you have provided to JouleShop, feel free to contact us by emailing Please include your full name, street and email address, telephone number, and password (if applicable) in any message to ensure we can identify all of your information that we collected. We may not accommodate a request to change or remove information if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Opt Out / Unsubscribe

We provide you the opportunity to ‘opt-out’ of receiving certain electronic marketing and promotional messages from us. If you wish to opt-out or unsubscribe from these marketing messages then you should follow the unsubscribe instructions in the applicable message or contact us by emailing Removal from our e-mail marketing list will not prevent you from receiving confirmation messages for orders you place or other information you request on a Site. Although we will promptly begin removing your name from our e-mail marketing lists after receiving your request, for a limited period of time you may still receive messages from us for that had been initiated prior to your name being removed.

To opt-out of receiving communications from JouleShop, contact us at To opt-out of receiving e-mail promotions from JouleShop, please follow the unsubscribe instructions in our promotional e-mail correspondence. Please note that opting out of communication received from JouleShop does not affect our communications with you related to orders placed with JouleShop. Additionally, it does not affect our use of your Non-Personal Information.

Your Consent to JouleShop's Privacy Policy

By using this Sites, you agree to JouleShop's Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices and services. When a revision is made we will revise the “last updated” date on this page. JouleShop encourages you to periodically review this policy to learn how we are protecting your information. Your continued use of this Sites constitutes your consent to this Privacy Policy and any updates.

Your California Privacy Rights: California Residents

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from JouleShop regarding the manner in which JouleShop shares certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information: (1) the categories of information JouleShop disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received that information; and (3) if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed. JouleShop may provide this information in a standardized format that is not specific to you.

Questions or Comments

If you have questions about this Privacy Policy, or the information practices, please contact the JouleShop customer service department by emailing


Last Updated June 14, 2018

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